Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 616-243-7769 or make an appointment online!
Know Your Rights
Monti and his crew do amazing work ! I am always very satisfied and feel that I have been charged a fair price. I want to put in a good word for one of their technicians, Scott who works on my car. I can't thank him enough !
Been here twice and got fantastic and honest service. George is excellent! Thank you!
Had front struts and 4 tires put on our Chrysler 300M, they did a great job in a reasonable amount of time. Did it right the first time, didn't have to bring it back for something like most of the shops I've been to. Would definitely return to have more work done.
Parker Brake is legitimately one of the best auto service shops I have been to in years. I have had to service multiple vehicles in over 15 different states, and Parker has some of the most straightforward, honest talk around...no one has ever tried to sell me on anything "extra" or talk me into paying more for certain services or parts. They fix the problem and they get you in and out in a reasonable time frame. This isn't even the closest shop to my house, but I will drive the extra miles to make sure that these guys work on my vehicles from now on. Twice now, months apart, I have received excellent service from these guys and will continue to go back. Thank you!
Great experience. Not being very mechanical myself and having that exploited in the past, I'm always skeptical of auto repair shops. After having work done a few times over the years, Parker Brake has really earned my trust..... I know they are only fixing what 'needs' to be fixed and not looking for other things to milk more money out of me. Great tire prices too....highly recommended. Worth the drive if you are not close.
Had a great experience at Parker Brake! Those guys don't mess around... they got me in and out.. were straight up with the issue and didn't try to up sell me. As a woman, I totally appreciate that. The waiting room has a Keurig coffee machine (and creamers) (yummy), good magazines and a t.v... Along with free WIFI. I was just starting to relax and read with my coffee and my car was finished!! Will definitely return!!
Took my Jetta in for an alignment and left with a great impression, guys there went above and beyond taking care of my car. I really appreciated that the mechanic who worked on my car took the time to discuss what was done and other observations he had while working on it. They are professional, knowledgeable, and honest. Next time I need some help with my car I know where to take it.
Had an alignment performed here. Very thorough and well done job. They took the time to do more adjustments than previous alignment shops I've used. Also spoke with me for 10 minutes afterwards about my vehicle and the current state of it. Not pushy about more repairs just very informative about other issues. Excellent experience I will definitely be returning to Parker.
Great prices on tires and on service. Very knowledgeable and thorough. I'll keep going back.